Client Relationship Manager
Posted
About the job
We are looking for a Client Relationship Manager (Subject Matter Expert) to act as an industry expert within various product ranges, offering consultancy and expertise as a way of adding value to the client. The purpose of the role is to grow accounts in both revenue and profitability through a diverse range of activities and developing relationships with both customers and suppliers.
Job title: Subject Matter Expert
Contract type: Permanent
Hours: 40 hours per week
Location: Poole head office
Holiday: 30 days paid (inc. bank holidays)
What you will be doing
Manage and develop relationships with key luxury brand accounts, acting as the primary point of contact
Drive sales performance while maintaining a clear focus on profitability and margin optimisation
Analyse commercial performance, including pricing strategies, cost structures, and revenue streams
Identify opportunities for growth within existing accounts and support new business development initiatives
Deliver a premium, personalised customer experience aligned with luxury brand expectations
Collaborate with internal teams (sales, marketing, operations) to ensure seamless service delivery
Monitor market trends and competitor activity to inform strategic decisions
Prepare regular performance reports, forecasts, and account plans
Commercial & Financial Focus
Maintain strong awareness of margins, ensuring all activities contribute to sustainable profitability
Balance client satisfaction with commercial objectives, making informed decisions on pricing and negotiations
Track KPIs related to revenue, margin, and client retention
Customer Service Excellence
Provide a high-touch, tailored service experience to all clients
Anticipate client needs and proactively resolve issues
Uphold brand values and ensure consistency across all client interactions
Build long-term partnerships based on trust, service quality, and results
Skills & experience needed
Proven experience in account management, preferably within luxury, premium retail, or related sectors
Strong commercial acumen with experience managing margins and financial performance
Exceptional communication and relationship-building skills
Customer-centric approach with a passion for delivering outstanding service
Analytical mindset with the ability to interpret data and drive strategic decisions
Highly organised with strong attention to detail
What's in it for you
Modern open plan office
Monthly profit share bonus scheme
Company sick pay
Free onsite parking
Perks at Work scheme
Tuck shop snacks
Free lunch every Friday
Cycle to Work scheme
Complementary Birthday vouchers
Subsidised workplace massage
Employee Assistance Programme (EAP)
Who we are
We are a fast paced, forward thinking cruise product solutions provider with a mission to help operators deliver unforgettable journeys. Our work improves life on board for guests and crew by streamlining the entire hotel and technical supplies lifecycle. We bring consistency, reliability and pride to every part of our partnerships, achieving more than 99 percent on-time in-full delivery across more than 30 ports and six continents across the globe.
Where you work
Our open plan office encourages teamwork and communication. You will be working in a respectful environment surrounded by people that care about you just as much as our customers. We also believe diversity is the key to a success. That means your voice will always be heard no matter your role, and there will always be the opportunity to make a big impact.
Who you are
You are a highly knowledgeable and experienced subject matter expert who is passionate about driving excellence and innovation within your field. The ideal candidate will be able to build strong, trust-based relationships with customers and demonstrate strong communication skills. You are someone that identifies opportunities to grow revenue upselling, cross selling expanding on existing multiple accounts along with product sourcing. You will have a strong understanding of IT systems and Excel. You will be someone that is driven and enthusiastic about working in a fast-paced environment.
If you have previous experience in key account management or a similar role within the luxury products and goods industry, we look forward to hearing from you.
We are looking for a Client Relationship Manager (Subject Matter Expert) to act as an industry expert within various product ranges, offering consultancy and expertise as a way of adding value to the client. The purpose of the role is to grow accounts in both revenue and profitability through a diverse range of activities and developing relationships with both customers and suppliers.
Job title: Subject Matter Expert
Contract type: Permanent
Hours: 40 hours per week
Location: Poole head office
Holiday: 30 days paid (inc. bank holidays)
What you will be doing
Manage and develop relationships with key luxury brand accounts, acting as the primary point of contact
Drive sales performance while maintaining a clear focus on profitability and margin optimisation
Analyse commercial performance, including pricing strategies, cost structures, and revenue streams
Identify opportunities for growth within existing accounts and support new business development initiatives
Deliver a premium, personalised customer experience aligned with luxury brand expectations
Collaborate with internal teams (sales, marketing, operations) to ensure seamless service delivery
Monitor market trends and competitor activity to inform strategic decisions
Prepare regular performance reports, forecasts, and account plans
Commercial & Financial Focus
Maintain strong awareness of margins, ensuring all activities contribute to sustainable profitability
Balance client satisfaction with commercial objectives, making informed decisions on pricing and negotiations
Track KPIs related to revenue, margin, and client retention
Customer Service Excellence
Provide a high-touch, tailored service experience to all clients
Anticipate client needs and proactively resolve issues
Uphold brand values and ensure consistency across all client interactions
Build long-term partnerships based on trust, service quality, and results
Skills & experience needed
Proven experience in account management, preferably within luxury, premium retail, or related sectors
Strong commercial acumen with experience managing margins and financial performance
Exceptional communication and relationship-building skills
Customer-centric approach with a passion for delivering outstanding service
Analytical mindset with the ability to interpret data and drive strategic decisions
Highly organised with strong attention to detail
What's in it for you
Modern open plan office
Monthly profit share bonus scheme
Company sick pay
Free onsite parking
Perks at Work scheme
Tuck shop snacks
Free lunch every Friday
Cycle to Work scheme
Complementary Birthday vouchers
Subsidised workplace massage
Employee Assistance Programme (EAP)
Who we are
We are a fast paced, forward thinking cruise product solutions provider with a mission to help operators deliver unforgettable journeys. Our work improves life on board for guests and crew by streamlining the entire hotel and technical supplies lifecycle. We bring consistency, reliability and pride to every part of our partnerships, achieving more than 99 percent on-time in-full delivery across more than 30 ports and six continents across the globe.
Where you work
Our open plan office encourages teamwork and communication. You will be working in a respectful environment surrounded by people that care about you just as much as our customers. We also believe diversity is the key to a success. That means your voice will always be heard no matter your role, and there will always be the opportunity to make a big impact.
Who you are
You are a highly knowledgeable and experienced subject matter expert who is passionate about driving excellence and innovation within your field. The ideal candidate will be able to build strong, trust-based relationships with customers and demonstrate strong communication skills. You are someone that identifies opportunities to grow revenue upselling, cross selling expanding on existing multiple accounts along with product sourcing. You will have a strong understanding of IT systems and Excel. You will be someone that is driven and enthusiastic about working in a fast-paced environment.
If you have previous experience in key account management or a similar role within the luxury products and goods industry, we look forward to hearing from you.
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